Frequently Asked Questions

  • Do you ship to all the US states?

    Yes, we ship to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

    There is a surcharge for delivery to Alaska and Hawaii.

  • Do you ship to all provinces and territories in Canada?

    Yes, we ship to Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, and Saskatchewan.

    There is a surcharge for delivery to Newfoundland and Labrador, Northwest Territories, and Yukon.

  • Universal Maxi 75 - 94 - How big should the staircase opening be?

    The opening for the staircase on the floor should be as big or bigger than the size of the staircase.

  • Universal Maxi 75 - 94 - What does the support pole do?

    The support column is necessary to reinforce the staircase, making it self-supporting and eliminating any wall fastenings.

  • Universal Maxi 75 - 94 - Must the support pole always be used?

    Yes, because the staircase requires a form of reinforcement. It can be a floor based or even a wall based support pole (the latter would require the wall to be made of reinforced concrete, strong enough to support the structure, being careful not to damage any eventual piping).

    (You can find more detailed information in the installation manual).

  • Universal Maxi 75 - 94 - Must I support the staircase while assembling it?

    Yes, after having installed the landing step, you must use support poles (wooden or iron poles) every three or four step supports. In this way, the floor is not overloaded. These support poles are temporary and will be removed upon completion.

  • Universal Maxi 75 - 94 - How is the staircase fastened to the floor?

    The staircase must always be fastened to the floor (taking care not to damage any eventual tubing) by means of the special elements supplied in the package. If these elements are not long enough, the customer must purchase longer ones. Also the diameter of this floor support measures 8.07" and that is the size of the bottom plate on the floor. The column is 4"

  • Universal Maxi 75 - 94 - How big is the top mounting plate?

    The top mounting plate measures 12.2 X 4.72 in.

  • Mini Plus / Gamia Mini - How is the staircase fastened to the floor?

    The staircase must always be fastened to the floor (taking care not to damage any eventual tubing) by means of the special elements supplied in the package. If these elements are not long enough, the customer must purchase longer ones.

  • Mini Plus / Gamia Mini - How big is the top mounting plate?

    The top mounting plate measures 11.81 X 4.72 in.

  • Gamia Metal Spiral - How big should the staircase opening be?

    The opening must be at least equal to the diameter of the staircase itself, but if you want a more comfortable grip on the handrail, we suggest that the opening be 2 inches bigger than the diameter of the staircase.

  • Gamia Metal Spiral - How must the staircase be fastened to the floor?

    The staircase must always be fastened to the floor (taking care not to damage any eventual tubing) by means of the special elements supplied in the package. If these elements are not long enough, the customer must purchase longer ones.

  • Gamia Metal Spiral - What is the net width of the staircase?

    For staircases with a diameter of 47.24 in., the net width is 19.29 in. For staircases with a diameter of 55.11 in., the net width is 23.22 in. For staircases with a diameter of 59.84 in., the net width is 25.59 in. For staircases with a diameter of 62.99 in., the net width is 27.16 in.

  • Gamia Metal Spiral - What is the diameter of the bottom floor support?

    The bottom floor support measures 8.07 in.

  • Gamia Wood Spiral - How big should the staircase opening be?

    The opening must be at least equal to the diameter of the staircase itself, but if you want a more comfortable grip on the handrail, we suggest that the opening be 2 inches bigger than the diameter of the staircase.

  • Gamia Wood Spiral - How is the staircase fastened to the floor?

    The staircase must always be fastened to the floor (taking care not to damage any eventual tubing) by means of the special elements supplied in the package. If these elements are not long enough, the customer must purchase longer ones.

  • Gamia Wood Spiral -What is the net width of the staircase?
    • For staircases with a diameter of 47.24 in., the net width is 19.29 in.
    • For staircases with a diameter of 55.11 in., the net width is 23.22 in.
    • For staircases with a diameter of 59.84 in., the net width is 25.59 in.
    • For staircases with a diameter of 62.99 in., the net width is 27.16 in.
  • Gamia Wood Spiral - How big is the bottom floor support?

    The bottom floor support measures 8.07 in.

  • Exterior Spiral - How is the staircase fastened to the floor?

    The staircase must always be fastened to an appropriate support plate by means of the special elements supplied in the package. If the elements supplied are not appropriate for use with the intended type of support plate, the customer will have to purchase the necessary elements.

  • Exterior Spiral - What is the net width of the staircase?
    • For staircases with a diameter of 47.24 in., the net width is 19.29 in.
    • For staircases with a diameter of 55.11 in., the net width is 23.22 in.
    • For staircases with a diameter of 59.84 in., the net width is 25.59 in.
    • For staircases with a diameter of 62.99 in., the net width is 27.16 in.
  • Exterior Spiral - How big is the bottom floor support?

    The bottom floor support measures 8.07 in.